CELPIP Listening Part 1 - Listening Problem Solving Practice
- You will hear a conversation in 3 sections.
- After each section, you will hear 2-3 questions.
- You will hear the question and conversation only once
(2) Instruction
You will hear a conversation between a customer and a technical support representative. Listen carefully and answer the questions that follow.
(3) Listening - Section 1
Q1. What issue is the customer experiencing?
1. Slow internet speed.
2. Intermittent internet connection.
3. Hardware malfunction.
4. Difficulty accessing certain websites.
Q2. What troubleshooting step did the representative suggest first?
1. Checking the network status.
2. Restarting the modem and router.
3. Contacting the internet service provider.
4. Checking the devices for malware.
Q2. What troubleshooting step did the representative suggest first?
1. Checking the network status.
2. Restarting the modem and router.
3. Contacting the internet service provider.
4. Checking the devices for malware.
Q3. What did the representative find out about the issue?
1. The customer's devices are malfunctioning.
2. There is a known outage in the customer's area.
3. The customer's internet plan is outdated.
4. The customer's devices are not compatible with the network.
Q4. What did the representative suggest to the customer?
1. Upgrade the internet service plan.
2. Purchase new devices.
3. Check the website or contact later for updates.
4. Switch to a different internet service provider.
Q5. What additional suggestions did the representative give to the customer?
1. Install antivirus software on all devices.
2. Move devices closer to the router.
3. Upgrade the internet speed package.
4. Replace the modem and router.
(3) Listening - Section 2
Q6. Why does the customer want to change their internet plan?
1. Slow speeds.
2. Frequent disconnections.
3. Limited data usage.
4. Expensive pricing.
Q7. What type of activities does the customer primarily use the internet for?
1. Browsing, streaming movies, and online gaming.
2. Emailing and document editing.
3. Social media and online shopping.
4. Video conferencing and online classes.
Q8. Which internet plan does the representative recommend to the customer?
1. 10 Mbps plan.
2. 50 Mbps plan.
3. 100 Mbps plan.
4. 500 Mbps plan.
Q9. What does the representative mention about the pricing of the recommended plan?
1. It is significantly lower than the customer's current plan.
2. It is slightly higher than the customer's current plan.
3. It is the same as the customer's current plan.
4. The representative didn't mention the pricing details.
Q10. What additional charges or equipment upgrades might be associated with changing the plan?
1. No additional charges or equipment upgrades.
2. A one-time activation fee and a modem upgrade.
3. Monthly equipment rental fees.
4. Installation charges for a technician visit.
(3) Listening - Section 3
Q11. Why does the customer want to terminate the internet plan?
1. High pricing.
2. Relocation to a different city.
3. Slow internet speeds affecting activities.
4. Unsatisfactory customer service.
Q12. What troubleshooting step did the representative suggest?
1. Upgrading the internet plan.
2. Changing the modem and router.
3. Performing a speed test.
4. Restarting the modem and router.
Q13. What policy does the representative mention regarding termination in cases of persistent service issues?
1. A fee waiver for termination.
2. A discount on the next bill.
3. An equipment upgrade.
4. A free month of service.
(6) Answer
Q1. Intermittent internet connection.
Q2. Restarting the modem and router.
Q3. There is a known outage in the customer's area.
Q4. Check the website or contact later for updates.
Q5. Move devices closer to the router.
Q6. Slow download speeds.
Q7. Browsing, streaming movies, and online gaming.
Q8. 100 Mbps plan.
Q9. It is slightly higher than the customer's current plan.
Q10. A one-time activation fee and a modem upgrade.
Q11. Slow internet speeds affecting activities.
Q12. Restarting the modem and router.
Q13. A fee waiver for termination.
